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Internal comms person/plumber and lover of life's quirks

Monday 11 July 2011

Advice on strategy that's out of this world

Always an interesting moment when you tell a client the only way they will make head or tail of the company's complex, strategic goals is to imagine they are talking about them with a Martian.
Today isn't the first time I have suggested it but it got to the point where both of us were reaching for the paracetamol and the gin in our bid to bring clarity to the corporate strategy. Sure I have no idea whether a) Martians exist b) they can speak English or c) if they do, whether they give a toss about articulating strategic goals on the red planet. But it is a fun and surefire technique to help you cut through the gobbledegook that sometimes even comms folk find themselves bogged down in.
Today was a prime example as we vainly tried to retrieve some key messages from a raft of almost incomprehensible acronyms, jargon, and nonsense. We were in danger of repeating the same language in our comms plan, so tough was it to decipher and so immersed were we in trying to make sense of it all.
"Wait!" I said. "Step away from the plan. Let's pretend we are talking to Martians."
(Client looks at me as if totally off rocker).
Me: "If a Martian wanted to know what we were trying to do, what would we say to keep it simple?"
Six clear messages were duly produced.
Client smiles with delight and says: "You are a comms genius and deserve twice your daily rate, Sarah!"
Yeah, well maybe she didn't actually say that but am sure she meant it.

Monday 4 July 2011

Back of a napkin comms tips

Note to self. I must stop going out at weekends and ending up sitting next to people at dinner who want me to help them communicate better with their staff but would like my gratis top tips for it between the main course and pudding! This weekend's impromptu surgery/counselling session took place during a wedding reception and actually did involve me writing on the back of a napkin - albeit one with lovely confetti shapes on it.

All common sense, of course, but it still amazes me how much common sense gets overlooked in the hurly burly of business life.

My top tips for the lovely manager sitting on my right (cousin of the bride, no less) are repeated here and are in no particular order:

  • Communicate with integrity: tell the truth always and without exception. If you don’t know the answer, say you will find out and come back to people
  • Make time to communicate and make the most of that time
  • Remember the basics: people want to know the who, what, where, when, why and how of any communication and ‘what’s in it for me?’
  • Think about what you want people to Think, Feel and Do as a result of any communication
  • Use stories. The right anecdote can be worth a thousand theories or facts and people are more likely to remember them
  • Build trust and credibility. Be visible and approachable, engage the people who work with you openly and fully
  • Check for  understanding. Ask questions and provide context and further information if needed.